Shipment & Delivery
At Isla Sheffield, we aim to provide a seamless shopping experience and ensure that your orders reach you as quickly and efficiently as possible. Below, you will find details on our shipping processes, delivery times, and other important information.
1. Shipping Destinations
We currently offer worldwide shipping to the following regions:
- United Kingdom
2. Order Processing Time
Once you place an order, it will typically be processed within 24H. This is the time it takes us to confirm your order and send it to our fulfillment partners for shipment.
Please note that orders placed during weekends or public holidays may take slightly longer to process.
3. Estimated Delivery Times
As a dropshipping store, we partner with suppliers from various locations worldwide. Delivery times may vary depending on your shipping destination. Below are the average delivery estimates:
- United Kingdom: 4 -8 business days
Please be aware that these are estimates and delivery times may be subject to delays due to factors such as customs processing or local postal services. You will receive a tracking number (where available) to follow your order’s progress.
4. Shipping Costs
We always offer Free Shipping!
5. Tracking Your Order
Once your order is dispatched, you will receive an email confirmation containing your tracking number (if available). You can use this tracking number to check the status of your delivery via the carrier’s website.
Please note that tracking updates may take a few days to reflect after shipment, especially for international orders.
6. Customs, Duties, and Taxes
Depending on your location, your order may be subject to customs duties or taxes, which are levied once a shipment reaches your country. Isla Sheffield is not responsible for these additional charges and they are payable by the recipient. Please check your local customs office for more information on potential charges.
7. Lost or Delayed Packages
While we strive to ensure timely delivery, unforeseen circumstances such as postal delays or customs checks may occasionally result in extended delivery times. If your package has not arrived within the estimated delivery window, please contact our customer service team at [info@islasheffield.com] and we will investigate the issue.
- Lost or Missing Packages: If tracking shows that your package has been delivered but you haven't received it, please check with your neighbors or local post office. If the package still cannot be located, contact us as soon as possible and we will assist in filing a claim with the courier.
8. Shipping FAQs
Q: Can I change my delivery address after placing an order?
A: Yes, but please contact us immediately after placing your order at [info@islasheffield.com]. If your order has already been processed or shipped, we may not be able to change the address.
Q: What if I need my items faster?
A: At this time, we do not offer express shipping as we work with global suppliers who dispatch items directly to you. However, we strive to process orders quickly to minimize wait times.
Q: What happens if my order is returned to sender?
A: If your package is returned to us due to incorrect address details or failure to collect it, we will contact you to arrange reshipping. Please note that additional shipping fees may apply.
If you have any further questions regarding shipping and delivery, feel free to contact our customer support team at [info@islasheffield.com].
We appreciate your understanding and patience as we work to get your Isla Sheffield purchases to you!