General Terms and Conditions of Isla Sheffield
1. Introduction
1.1 These terms and conditions govern your use of our website and the purchase of goods from our webshop.
1.2 By using our website or purchasing goods from our webshop, you agree to these terms and conditions.
1.3 These terms and conditions may be updated from time to time, and the latest version will always be available on our website. Please ensure you review the terms and conditions before making any purchase.
2. Definitions
In these terms and conditions, the following definitions apply:
- Consumer: A person not acting in the course of a business who enters into a contract with the webshop.
- Webshop: The online platform operated by [Your Webshop Name] to sell goods to customers.
- Goods: Any items offered for sale on our webshop.
- Order: A request by a consumer to purchase goods from the webshop.
- Contract: The legally binding agreement between the consumer and the webshop when an order is accepted.
3. Ordering and Acceptance
3.1 When placing an order on our website, you are offering to purchase the goods specified in your order.
3.2 We reserve the right to reject any order without providing a reason.
3.3 Once an order is placed, you will receive a confirmation email detailing your order. This email does not constitute acceptance of the order, but serves as acknowledgment of receipt.
3.4 A contract between you and the webshop is only formed when we send you a dispatch confirmation email confirming the goods have been shipped.
4. Prices and Payment
4.1 All prices listed on our webshop are in GBP and include any applicable taxes.
4.2 We reserve the right to change prices at any time; however, any orders already placed will be charged at the price in effect at the time of the order.
4.3 Payment must be made in full at the time of placing the order. We accept the following payment methods: Paypall, Creditcard.
4.4 If a pricing error is discovered after your order has been placed, we will inform you and provide the option to either continue with the order at the correct price or cancel it.
5. Delivery
5.1 Delivery charges and timescales vary depending on the destination and are listed on our Delivery Information page.
5.2 We aim to dispatch goods within 7 working days of the order confirmation, but delivery times may vary.
5.3 Ownership of the goods transfers to you once full payment has been received and the goods have been delivered to the address provided.
6. Right to Cancel and Returns
6.1 As a consumer, you have the right to cancel your order within 14 days of receiving the goods without providing a reason.
6.2 To cancel your order, you must notify us in writing by email or by completing our returns form available on our website.
6.3 Goods must be returned in their original condition and packaging within 14 days of notifying us of your cancellation. You are responsible for the cost of returning the goods unless the goods are faulty.
6.4 Once we receive the returned goods, we will issue a full refund, including the original delivery charges (if applicable), within 14 days.
7. Warranty and Liability
7.1 All goods are covered by the manufacturer’s warranty where applicable.
7.2 We are not liable for any loss or damage caused by misuse of the goods or failure to follow instructions.
7.3 Our liability for any claim is limited to the price paid for the goods.
7.4 Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
8. Complaints
8.1 If you have any complaints, please contact our customer service team via info@islasheffield.com and we will do our best to resolve the issue.
8.2 We aim to respond to all complaints within 24h working days.
9. Governing Law and Jurisdiction
9.1 These terms and conditions are governed by and construed in accordance with the laws of England and Wales.
9.2 Any disputes arising under these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Data Protection
10.1 We process personal data in accordance with our Privacy Policy, which is available on our website.
11. Intellectual Property
11.1 All content on this website, including text, images, and logos, is the property of Isla Sheffield and may not be used without permission.
Identity of the entrepreneur:
Company name: Isla Sheffield
Chamber of Commerce number: 94554498
Trade name: DaLa-Ecom
VAT number: NL005094787B54
Customer service mail: info@islasheffield.com
Company address: Limburgsingel 144, 6845DT Arnhem